Social performance
The Carlos Slim Foundation funds 96 programs and projects in 13 different areas, including education, employment, health, sports, the environment and culture. In this way, the foundation reaches millions of beneficiaries in Mexico and other Latin American countries. For more information, visit
http://www.fundacioncarlosslim.org/
In addition to the Foundation’s activities, the companies of Grupo Sanborns invest in education, health, infrastructure and community development, through the following initiatives:
Annual campaigns for the prevention and control of medical conditions in collaboration with the Carlos Slim Institute of Health (Instituto Carlos Slim de la Salud);
Sanborns Real Estate Rescue Program;
Recruitment program for people with disabilities in Sanborns and Sears stores through the Mexican Confederation of Organizations for Persons with Disabilities (CONFE, Confederación Mexicana de Organizaciones en favor de la Persona con Discapacidad Intelectual), the Multiple Care Center (CAM, Centro de Atención Múltiple), the Young Men´s Christian Association (YMCA) and the National System for Integral Family Development (DIF, Sistema Nacional para el Desarrollo Integral de la Familia);
Courses on the Training for a Job (Capacítate para el Empleo) platform of the Carlos Slim Foundation, with free access for the general public to the platform and to the employment market, which includes recruitment processes for Grupo Sanborns companies; and
Nationwide Organ Donation campaign with the participation of all employees and their families, through videos, talks and triptychs for 5,570 employees of Sears stores in 46 locations and with the participation of 77 volunteers.
Environmental Performance
Grupo Sanborns scrupulously complies with the applicable environmental regulations. Each of the units or establishments meets the corresponding requirements and obtains the authorizations to which it is subject, mainly in terms of the control and recording of wastewater and emissions into the atmosphere, as well as the management and final disposal of solid waste and hazardous materials (when they are generated for operational needs). For this purpose, specialized services are usually contracted from companies duly authorized by the respective environmental or health authorities. Given the sector in which Grupo Sanborns participates, its activities produce a low environmental impact.
2019 results
Labor Performance, Health and Safety
Grupo Sanborns is a source of permanent and temporary employment for 48,192 people in Mexico, Latin America and some countries in Europe. During 2019 the job base grew by 450 positions from the 47,742 workers registered in the previous year. The Group’s employees have salaries paid in accordance with labor regulation, the market, worker performance and the level of responsibility.
Among the Benefit programs carried out in the three divisions of Grupo Carso are:
Digital scholarships and scholarships for children of workers and direct family members;
Financial support for funeral expenses and paid leave of absence;
Self-management program in Occupational Safety and Health;
Health prevention campaigns with the collaboration of the Mexican Social Security Institute (IMSS, Instituto Mexicano del Seguro Social) and the Ministry of Health (SS, Secretaria de Salud);
Civil Protection programs with volunteer brigade training;
Personal development programs through ASUME, CRESE and the Social Welfare Program;
Courses through the Carlos Slim Foundation’s Training for a Job platform for basic training of operational staff;
Sales and Management Skills training programs.
Training Centers
The Sears Training Center offers courses, talks and workshops at the Centro Histórico, Carso, Tijuana and 97 training rooms located in the operating units, as well as in 47 Sanborns training rooms located at the corporate offices, the Viaducto plant and certain foreign locations distributed in Mexico, Panama and El Salvador.
Courses in technical, operational, development and health and safety training
In 2019, 56,139 courses were held, producing 176,004 graduates who are employees from Sears, Sanborns, Promotora Musical, Dax and Saks Fifth Avenue. The training programs are aimed at expanding certain necessary skills and knowledge at management and operational levels of the business areas, such as communication, customer service, teamwork and quality of service. In addition, an important Civil Protection program was carried out in Sanborns and Sears, in which 4,663 employees participated.
Scholarships
In the year, 482 Carso Digital Scholarships and 495 Telmex Scholarships were awarded to children of workers and to collaborators or their children, respectively.
| 2019 | |
|---|---|
| Digital Scholarships - 2017-2018 Call for enrolment of children of collaborators |
482 |
| Telmex Scholarships - 2018 Call for enrolment of collaborators and direct family members |
495 |
The ASUME (Asociación de la Superación por México) program reached 280 groups, 3,279 employees and 239 graduate facilitators of Grupo Sanborns companies.
| ASUME | GROUPS | PARTICIPANTS | FACILITATORS |
|---|---|---|---|
| 2019 | 280 | 3,279 | 239 |
| 2018 | 225 | 1,767 | 35 |
| Var% | 24.4% | 85.6% | 582.9% |
The Social Welfare Program worked on three key aspects: Training, Health, Culture and Recreation. In 2019, 50,890 people benefited from the different programs, including Grupo Sanborns employees and their families.
CRESE
The Human Quality and Social Responsibility Management System (CRESE, Programa de Calidad Humana y Responsabilidad Social) was continued with the certification of three new units and the recertification of 30 Sears units (stores; credit centers, technical services and logistics). Thus, at the end of 2019 there were 111 certified units, i.e. 12% more compared to the previous year. Sanborns incorporated 21 units in 2019 with an Outstanding Company rating, carrying out 40 Health Campaigns that reached 2,463 people.
Training for a Job
Work continued with the Carlos Slim Foundation’s Training for a Job platform, which contributed to the basic training of operational and medium management staff. During the year, 550 Sears employees were trained in different trades, in addition to the training of 3,160 new employees.
Most important actions in CRESE 2019
(Sanborns, Sanborns Café, Mix Up and iShop)
| Requirements | Activities | Quantity and/or Benefits |
|---|---|---|
| Human quality policy and business values | Conferences, practices and strengthening of the Company’s values were held, and the Human Quality policy was promoted. |
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| Employee benefits | Several talks were conducted in order to inform employees about the benefits to which they are entitled for being part of the Sanborns family, as well as to advise them on issues related to pension and retirement savings through specialists of the INBURSA Retirement Funds Administrator (AFORE inbursa). |
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| Culture of legality | Various conferences and communication activities on the characteristics, habits and behaviors that build a true culture of legality were carried out, which included strengthening the respect for rules, laws and regulations that seek to improve coexistence. |
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| Health Conference | The holding of conferences on healthy diet, diabetes and hypertension were given in order to provide necessary and timely information, and to raise awareness and protection of health. |
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| Environmental care | With regard to the care of the environment and improving the interaction of employees and their families with nature, practices on respect and conservation of the environment were promoted, including reforestation activities, as well as collection of recyclable materials such as PET and bottle caps, which were donated to the Mexican Association of Children with Cancer (AMANC, Asociación Mexicana de Ayuda a Niños con Cáncer). |
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| Family integration | Strengthen the family ties of the collaborators through a series of activities that promote the daily coexistence and well-being of each person, such as the observance of Children’s Day and Mother’s Day, in such a way that the Company will not be intrusive in the family affairs of our workers. |
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| Towards a more worthy company program | The implementation of this program has led to the improvement of the spirit of solidarity and companionship between the different work teams that make up the Company, through activities that seek to improve the humane and respectful attitude towards our fellows and their recognition. These activities include birthday celebration, Secretary’s Day, Epiphany, homeland festivities, Saint Valentine’s Day, Father’s Day, Women’s Day, and Candlemas, among others. |
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Established protocols for the prevention of corrupt practices
Grupo Sanborns has a Culture of Legality program. Its purpose is to deliver various courses aimed at raising awareness of the importance of avoiding the abuse of trust, theft, corruption and other related practices. Drop boxes and anonymous reporting mechanisms have also been put into operation, which allow managers to be informed of certain critical issues that need to be addressed as a priority. Established protocols include control plans that seek to avoid unwanted practices through a better systematization of processes, advertising, signature acceptance, and a strict observance of the Code of Ethics by collaborators and third parties.
Socially Responsible Suppliers
The Procurement area requires our suppliers to adequately comply with all legal regulations, so they are asked to provide information or documentation to verify such legal compliance. In addition, providers and their families are urged to perform social responsibility actions for the benefit of the community. Suppliers that have certification of any kind in the field of their activity, products and / or services are given preferential treatment.
Support to communities
Communities close to operational units are assisted through programs created for the support of vulnerable communities. These programs include home visits to develop activities for children; activities and events at retirement homes for seniors. These initiatives also focus on PET and cap recycling campaigns for children with cancer and help women with breast cancer via the Breast Cancer Foundation (FUCAM, Fundación de Cáncer de Máma).
Employee Personal Satisfaction Assessment
Occupational climate analysis is continuously made. These aim to identify areas of opportunity to render the workplace culture and relationships in the business units more efficient, as well as to establish plans that support the integration of the families of the employees. In this regard, leadership, communication and problem-solving actions are generated for the improvement of the workplace environment, including fostering a spirit of pride in pertaining to the companies that make up Grupo Sanborns.
Non-Discrimination
Non-discriminatory behavior and activities are practiced in the recruitment and selection of staff, benefits, working conditions, training, and promotion for employees, according to their skills and work profiles. Our Code of Ethics promotes both the eradication of any discriminatory situation and the promotion of equal treatment and opportunities, all of which fall within the Principles of Conduct and the Working Environment.
Gender Diversity
Sears, Dax, Saks Fifth Avenue, Claroshop, Sanborns, Sanborns Café, MixUp and iShop are inclusive companies that promote equity, labor equality and inclusion practices. Its policies state that “people deserve decent treatment, regardless of gender, age, hierarchical level, personal beliefs or any other circumstance or characteristic.” In this sense, the rights of each person in respect to their beliefs or practices related to race, gender, religion, ethnic origin, nationality, age or any other condition that may give rise to discrimination are respected.
In Grupo Sanborns we have the Policy of Equal Labor and Non-Discrimination. It prohibits any form of mistreatment, violence and segregation by any member of the Company against any member of the workplace. This also includes providers, job candidates and clients during their stay in the workplace, in relation to aspects of culture, disability, gender, age, religious beliefs, sexual preferences or political orientation and affiliation.
The Company establishes partnerships with public and private organizations to promote the inclusion of persons with disabilities or any special conditions.
Of the total of employees in Grupo Sanborns, 30% are women and the remainder are men. Of the “C” management level, women accounted for 24% in 2019.
Labor Inclusion
We promote the incorporation of people into our labor force regardless of age, gender, sexual preferences, marital status, religious beliefs and intellectual capacity, and we are supported in this policy through agreements with various public and private institutions.
Permanent Inclusion programs:
Institutions with which we work continuously:
Inclusive Politics
At Grupo Sanborns we recognize social diversity and integrate it into our business model, which represents our own philosophy of respect and collaboration. Our policies are geared towards equality and non-discrimination based on the following standards:
For more information, visit Sustainability in
http://www.gsanborns.com.mx/responsabilidad-social.html