Financial highlights

(Thousand pesos at December 31 of each year*)

GSanborns	2020	2019	2018	Change %
Income
Total Sales	39,613	53,288	51,755	-25.7%
Retail Sales	36,026	49,314	47,961	-26.9%
Credit Income	3,587	3,975	3,794	-9.8%
Gross Profit	13,609	20,334	20,125	-33.1%
Operating Income	1,681	4,699	5,223	-64.2%
Operating Margin	4.2%	8.8%	10.1%	-4.6	pp
EBITDA	2,041	6,789	7,201	-69.9%
EBITDA Margin	5.2%	12.7%	13.9%	-7.6	pp
Controlling Participation in Net Income	727	2,949	3,730	-75.3%
Net Margin	1.8%	5.5%	7.2%	-3.7	pp
Balance
Total Assets	52,555	56,692	56,123	-7.3%
Total Liabilities	19,247	23,536	23,076	-18.2%
Consolidated Stockholders' Equity	33,308	33,156	33,047	0.5%
Capital Expenditures (CapEx)	467	895	1,418	-47.9%
Total Debt	0	0	0	0.0%
Net Debt	-3,991	-1,690	-2,478	136.1%
Credit
Credit Portfolio	10,176	12,909	13,005	-21.2%
% Non-Performing Loans	5.2%	3.6%	4.2%	1.6	pp
Credit Cards issued	4,478,251	4,409,392	4,156,035	1.6%
Other Indicators
Net Debt/EBITDA	-1.96	-0.25	-0.34	685.6%
CapEx/Sales	1.2%	1.7%	2.7%	-0.5	pp
Total Area (Sq meters)	1,200,799	1,234,254	1,235,822	-2.7%
Compounded Average number of outstanding Shares (thousand)	2,260,053	2,262,933	2,268,903	-0.1%
Earnings per Share**	0.28	1.00	1.64	-72.0%
Closing year stock price***	19.26	24.50	17.70	-72.0%

*	Except outstanding shares, earnings per share and number of credit cards.
**	Controlling Participation in Net Income divided by the compounded average number of outstanding shares.
***	Started quoting in the MSE on February 8th, 2013.
pp:	Variation in percentage points.

EBITDA: Income before income taxes, plus depreciation and amortization, financial income and expenses, gain from changes in the fair value of investment properties, equity in income of subsidiaries and joint ventures, valuation effect of pension and retirement fund and impairment of real estate. Conciliation in Note 26 to the Financial Statements.