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2021 ANNUAL REPORT
+100
programs and proyects in 13 areas in sustainability topics developed in the Carlos Slim Foundation
In matters pertaining to sustainability the Carlos Slim Foundation developed more than 100 programs and projects in 13 different areas including education, employment, health, sports, the environment, and culture, reaching millions of beneficiaries in Mexico and other countries of Latin America.
18,128
collaborators vaccinated against COVID-19.
The principal focus with its collaborators was on the promotion of vaccination, which reached 18,128 fully vaccinated persons. In the program for vaccination against the flu, 9,217 collaborators were vaccinated.
The Company, with the support of the Carlos Slim Foundation, continued to promote health care and prevention actions to address and minimize the effects of the COVID-19 pandemic through the 5 principal avenues of awareness, prevention, containment, supervision, and continuous improvement. During 2021 a strict control was maintained over the return to the new normalcy protocol and the principal focus with its collaborators was on the promotion of vaccination, which reached 18,128 fully vaccinated persons. In the program for vaccination against the flu, 9,217 collaborators were vaccinated. In the MIDO COVID program 4,814 persons were tested; in the application of the COVID PCR and antigens test we carried out 6,589 diagnoses and more than 72,000,000 persons were tested with the sanitary filters test. With these actions and others, the requirements of various authorities were met, and safe spaces in which to carry out their work and their purchases were provided to our employees, clients, customers and suppliers. The training of our personnel for a safe return to their work was carried out by means of the IMSS platform, so that they could thereby serve our customers during the pandemic.
One of Grupo Sanborns’ characteristics is its scrupulous compliance with the environmental standards to which it is subject. It takes great care in ensuring, in each of the units or establishments in which it operates, that all the corresponding authorizations have been obtained and that all the environmental requirements are being observed. It pays special attention to matters concerning the control and management of residual waters, emissions into the atmosphere, and the management and final disposal of solid residues and dangerous materials when they must necessarily be generated in the operation of its business. Towards these effects, it normally contracts the services of specialized companies, duly authorized by the respective environmental or sanitary authorities. In this sector Grupo Sanborns has a low environmental impact.
Grupo Sanborns is a source of employment for 42,187 full and part-time workers in Mexico, Latin America and some countries in Europe. In 2021, the number of jobs increased by 3.2% compared to the previous year. The Group’s employees have salaries that are in accordance with the laws, market, performance and level of responsibility within the areas in which they are employed.
For Grupo Sanborns the most important consideration is to contribute to the integral development of all its employees in all the stores, distribution centers, and technical and credit administration services by helping them to acquire skills and knowledge by means of training plans and programs, focusing on 3 different bases: inductive, educational, and social development.
Note: The increase and decrease were due to COVID-19 pandemic closures, not savings but avoided expenses.
42,187
full and part-time workers in Grupo Sanborns, an increase of 3.2% compared to the previous year.
Were held during the year for a total of 5,863 courses, completed by 340,469 participants efrom Sears, Sanborns, Promotora Musical, Dax and Saks Fifth Avenue.
Customer service programs were carried out focused on improving the quality of our interactions with customers and our customer service, based on the premise that the customer is always right, in addition to courses on product awareness, constant training about updates in the inventory systems, e-commerce, and point of sale.
The development of middle management through the development of leadership skills was carried out by means of the Carso Train Yourself platform for the training of Sales Managers and Supervisors. The development of management skills of store managers was realized by means of virtual courses focused on the management of work teams. Regarding the company’s internal functions, Grupo Carso is up to date in the optimization of the inventories, e-commerce and point of sale systems, to thereby improve the control over merchandise and avoid out-of-stock situations. In addition to the above, the Company held 31 technology courses during the year and 4 courses on books and music for the iShop employees in Promotora Musical, besides the 17 courses held by Apple through its SEED platform
In the Civil Protection program 2,936 persons in Sears, Sanborns and Promotora Musical were trained so that they would know the actions that must be taken in the event of an emergency.
The ASUME (Association for the Development of Mexico) attained a scope of 90 groups and 2,890 collaborators trained in Grupo Sanborns companies, promoting the development of values and of continuous improvement. Additionally, 163 volunteer instructors committed to the dissemination of the ASUME philosophy were also incorporated.
| ASUME | 2021 | 2020 | 2019 | 2018 | Change % 21 vs 20 |
|---|---|---|---|---|---|
| Groups | 90 | 177 | 280 | 225 | -49.1 |
| Participants | 2,890 | 3,909 | 3,279 | 1,767 | -26.0 |
| Instructors | 163 | 283 | 239 | 35 | -42.4 |
The Social Wellbeing Program which focuses on the 3 fundamental aspects of Education, Health, and Culture and Recreation attained a reach of employees and their family members who participated in 381 virtual conferences. These activities were carried out on a massive scale, with the goal of promoting human development, a healthy coexistence within the family and with a special emphasis on healthcare during these two latest years of the pandemic.
During 2021, after the pandemic, the hiring of personnel through the Train Yourself for a Job platform of the Carlos Slim Foundation was intensified. This was done to extend the coverage and service to customers, and also as a means to attract and train operational, maintenance and sales talent for Sears, reaching a total of 2,775 persons who were certified at the time they were hired.
187,599
collaborators and its families who participated in 381 virtual conferences of Social Wellbeing, an increase of 136.9% vs. the previous year.
¡Oye!
“Listen, you who can hear! Help educate a deaf child.” For many years we have been urging the customers in our Mixup and Mixup.com stores to make a donation, beginning with $10 pesos.
In Promotora Músical’s Mixup we are thoroughly committed to helping children with hearing problems through the campaign with the slogan “Listen, you who can hear! Help educate a deaf child.” For many years we have been urging the customers in our Mixup and Mixup.com stores to make a donation, beginning with $10 pesos. Promotora Musical has also participated, and both of their contributions are delivered to the IPPLIAP Institution, where teachers and family members are trained in the use of sign language and where hearing impaired children receive primary and elementary school education.
